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Standard Return Policy

Bontley Standard Returns Policy

Returns and Cancellations – Orders Placed By Phone, Fax , Email or Online

Need to return a Bontley item ? No problem, simply read our Returns Policy below then Click Here to complete our returns application.

1. a) If you have changed your mind:

If you change your mind and would like to return your product, we’re happy to exchange or refund it as long as:

 (i) It is within 7 working days from the day of delivery. In line with ‘Distance Selling Regulations’, we accept items back even if you have opened the goods

(ii) Your goods are in within the above time frames and you have proof of purchase. (Invoice, delivery note or bank statement). 

(iii) The goods are in ‘as new’ condition and returned in the original, undamaged packaging along with accessories receievd with it. Please Note – items must be

returned at customers own cost or transport. (Although goods returned may be credited, this will not include the original shipping cost incurred). 

(iiii) The product has not been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. 

b) If it is over 7 working days from the day of delivery:

(i) The product must be in its original unopened and sealed packaging.

(ii) Your goods are returned within 28 days or delivery date, and you have proof of purchase (invoice, delivery note, bank statement).

Please Note – items must be returned at customers own cost/transport. 

c) If your product is faulty:

(i) Don’t worry if your product develops a fault within 28 days, we’ll always offer you the choice of an exchange or full refund, providing you have proof of purchase

(invoice, delivery note, bank statement). Please Note -We will pay the shipping freight

Note : working days means all days other than Saturday, Sunday or Public Holidays